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Our goal is for you to be 100% satisfied with your purchase from ONLYONESNYC.COM. If for any reason you are not satisfied we would be happy to assist you.
Please note: We do not accept returns for Only Ones product not purchased from ONLYONESNYC.COM.
Item(s) purchased from ONLYONESNYC.COM must be returned at the customers expense in new, unused condition with original tags still attached in order to receive a refund, within 15 days of receiving the shipment. Items purchased on sale cannot be returned for a refund. To return an item(s) for a refund please email firstname.lastname@example.org to let us know you want to make a return. You must then send your return to the address we provide via email with a copy of the original invoice and a written explanation as to why the item(s) is being returned.
A refund will be issued in the original form of payment once we receive your package. Please note that we cannot refund the original shipping charges.
We do not exchange product. If you purchased an item from ONLYONESNYC.COM and would like a different color, size or style, a new order will need to be placed with the unwanted item(s) returned for a refund. A refund will be issued in the original form of payment within 1-2 business days of us receiving the return. See RETURNS above for instructions on how merchandise can be returned.